Privacy Policy
1) Introduction
The extent of this policy is to define the processes in which www.phialigner.com (Hereafter Phialigner) collects, uses, maintains and discloses information collected from “users”. The following Privacy Policy shall be applicable to all the “users” i.e. person (& the company represented by the person) who purchases, intends to purchase, or enquire about any product(s) or service(s) made available by Phialigner through any of Phialigner’s customer acquisition or servicing channels which includes its website, mobile site, mobile app & offline channels also including call centres and offices (here collectively referred as “Sales Channels”).
We totally respect the privacy of our website users (“You” or “Your”) along with the confidentiality of the information/data provided by you and thereby made this Privacy Policy to transparently show and explain you our commitment towards protecting the same. The Privacy Policy clearly mentions the type of information/data we gather, the purpose for it, where we use it, how we store the data and how such personal information is handled, and disclosure thereafter. We recommend reading this Privacy Policy carefully when using the Website from any electronic device, or benefitting any services or products offered through the website and understanding the company’s policies and practices which regard to the data gathered by the company.
For information regarding such definitions reference is drawn to the Information Technology Act, 2000 read with all statutory amendments carried forth therewith (“Act”) including all other relevant Laws, Rules, Bye Laws or Standing orders as passed by competent authorities within India applicable to each Company.
By using the website and our customer services you agree to the the Privacy Policy and the User Agreement in registration, you clearly consent to
- (i) Be obliged by the terms and conditions of this Privacy Policy and User Agreement; and
- (ii) Our application and disclosure of your personal information as mentioned with this Privacy Policy.
This Privacy Policy is comprised into and subjected towards the terms of the User Agreement. If you are not willing to provide the information as required by the company or do not agree to the terms, kindly do not use our services or access to the website.
2) Types of Information Collected
We collect the following information listed below to bring to you the best possible service and to fulfill our legal obligations as well as our responsibilities towards third parties as per our User Agreement.
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PERSONAL INFORMATION
The set of Information which you provide us while subscribing to or registration on the Website, including but not limited to information about your personal identification such as name, gender, Date of birth, age, your contact details such as your email address, postal addresses, telephone (mobile or otherwise). The information can also include information such as your banking details (including credit/debit card) and any other information related to your income; billing information payment history etc. (as shared by you). There might also be requirement of providing us with health information, dental history, photographs or videos and/or any other information. We may also collect sensitive data about you which includes health information regarding your teeth, including images of your teeth.
When you access the Website, You allow Us to collect your location information from the device while using the Website. We may also collect and store any personal data you provide while using the Website or in some way. If You contact Us for customer service or other inquiry, we are provided with the content of that communication.
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COMPANY INFORMATION
All the information which you provide while subscribing to or registering on the Website, such as Company Name, postal or working addresses, key management person details including their personal information as defined above. All the information which you provide while using the site listed as the work details, location of work, nature of work and volume of work. This will also include but not limit to the working team as well as with their personal details and suppliers with their company information and contact details.
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OTHER INFORMATION
While usage of the site, we collect more information including but not limited to Your non-personal information that does not directly identify You.
Data generated by you or by third party which you want to store as part of work data such as documents, images, files relating to the team members working at a specific location and performing certain activity.
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COOKIES
Phialigner uses cookies to personalize your experience on the Website along with the advertisements that maybe displayed. Phialigner’s use of cookies is like that of any other reputable online companies.
Cookies are defined as small pieces of information that are stored by your browser on your device’s hard drive. Cookies help us to serve you better and more efficiently by allowing us ease of access, by logging you in without having to type your login name everytime time you wish to login (only your password is needed); we shall also use such cookies to display any relatable advertisement(s) to you while you are on the Website or to notify you with offers (or similar emails – provided you have not opted out of receiving such emails).You can control how and whether cookies will be accepted by your browser.
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AUTOMATIC LOGGING OF SESSION DATA
Everytime you access the Website your session data shall get logged in. Session data may consist of various aspects which shall include the IP address, operating system and type of browsing software used and the activities conducted by the User while on the Website. We gather session data as it helps us analyze User’s choices, browsing pattern which also includes the frequency of visits and duration for which a User is logged in. It also helps us diagnose problems related to our servers and helps us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to decide a User’s Internet Service Provider (ISP), and the approximate geographic location of User’s point of connectivity through the above mentioned session data.
We may also share the related information with our authorized third-party service providers to help measure the overall effectiveness/efficiency of our products and services which helps us personalise and continue to improve your experience with us at the Website www.phialigner.com
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USER GENERATED CONTENT
The User Generated Content that Phialigner collects may be of the following kinds:
Review and Ratings in photograph and video format.
Question and Answers.
Crowd Source Data Collection (poll questions).
Each User who posts review or ratings, Q&A, photographs shall have a profile, which other users will not be able to access. Other Users may be able to view the reviews written, questions asked and answered, & photographs posted without access to the personal information.
3) How we use the Information
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WHILE MAKING AN ENTRY OR GENERATING A REPORT
We will be capturing the details of the user making an entry along with the company details and necessary location details and photograph which will be used for analyzing the same for business reasons. It shall be shown in an absolute or cumulative way to the users proceeding from the same organization based on their access rights mentioned within the system.
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WE SHALL ALSO USE YOUR PERSONAL INFORMATION/DATA FOR SEVERAL REASONS INCLUDING BUT NOT LIMITED TO:
To help set up your user account on our website.
Keeping you informed of the necessary actions and alerts.
Allowing our customer service to get in contact with you, if necessary anytime.
Customize the content related to our website, mobile site and mobile application.
Request for reviews of products or services or any other improvements required.
Send verification message(s) or email(s);
Validate/authenticate your account and to prevent any misuse or private information or abuse.
Inform you regarding any special gift or offer.
Apply or perpetrate any rights in our Website Terms and Conditions.
For resolving disputes, detecting and protect Us against any activity not clearly authorized under the Website Terms & Conditions.
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SURVEY
We always value opinions and comments from our Users reasoning we frequently tend to conduct surveys, including both online and offline. Participation in these surveys is entirely optional. Typically, the information received to us is accumulated, and used to make better improvements related to the Website, other Sales Channels, services and to develop appealing content, features and promotions related to members based on the results of the surveys. Identity of the survey participants/user is anonymous unless mentioned in the survey with the users consent.
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PROMOTIONS AND RESEARCH ACTIVITIES
Marketing promotions, research programs assist us to identify your preferences, develop programs and improve user experience. Personal Information gathered by us for such activities shall also include contact information and survey questions. As a registered/subscribed User, you shall also occasionally receive updates from us regarding specific events in your area, special offers, new services, other noteworthy items and marketing programs.
In addition, you may also look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals from our side.
4) With whom we share the Information?
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SERVICE PROVIDERS AND SUPPLIERS
Your information can be shared with the end service providers or any other suppliers who shall be responsible for providing you the necessary services or products related to your treatment. It is relevant to take into consideration that Phialigner does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, the said service providers/suppliers shall use the information shared with them is beyond our purview and control. Hence, we cannot be made responsible for the same. You are therefore advised to go through the privacy policies of the respective service provider or supplier whose services you choose to avail.
Phialigner does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.
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OTHER PRODUCTS OF THE COMPANY
In the interests of improving personalization and service efficiency, we shall, under controlled and secured conditions, have to share your Personal Information with our affiliate or associate entities. If the assets of Phialigner are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such procurement. In addition, as a part of business expansion/ development/ restructuring or for any other reason regardless, if we decide to sell/ transfer/ assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information gathered herein shall be transferred accordingly.
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BUSINESS PARTNERS
We shall also share certain filtered Personal Information with our corporate affiliates or business partners who shall possibly contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better experience or to avail certain benefits specially made for Phialigner customers. If you choose to benefit any such type of services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.
Phialigner may share your Personal Information to third party that Phialigner may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms. We use non-identifiable Personal Information of Users in accumulated or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behaviour of our customers and visitors, and by measuring demographics and interests related to specific areas of the Website. We shall provide anonymous statistical information/data based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such accumulative data to inform these third parties as to the number of people who have gone through and clicked on links to their websites. Any Personal Information which we gather and which we shall put in use in an aggregated format is our property. We shall use it, in our sole discretion and without any compensation to you, for any legitimate purpose including without limitation the commercial sale thereof to third parties.
Occasionally, Phialigner will hire a third party for market research, surveys etc. and will provide information to relavant third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are secured by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.
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DISCLOSURE OF INFORMATION
This Privacy Statement sets out how we may collect, use, and disclose the personal information we gather on our websites, centres and/or any official social media channels created by Phialigner on any social media platform (including, without limitation, Facebook, Twitter, YouTube, Instagram, Pinterest, Google+,LinkedIn) (collectively referred to as the "Sites").
Please be sure to carefully read and understand this Privacy Statement before submitting personal information to us. By using our Sites, you consent to our collection, use, disclosure, transfer, and processing of personal information in accordance with this Privacy Statement.
In addition to the circumstances described above, Phialigner may disclose User’s Personal Information if required to do so:
By law, required by any enforcement authority for relevant investigation, by court order or about any legal procedure.
To conduct our business;
For regulatory, internal compliance and audit exercise(s)
To secure our systems.
Such disclosure and storage shall take place without your knowledge. In that case, we shall not be responsible to you or any third party for any damages howsoever arising from such disclosure and storage.
5) Permissions required for using “Phialigner” Mobile Applications
When the Phialigner app is installed on your phone or tablet, a list of permissions shall appear and are needed for the app to function effectively. There will be no option to customize the list. The permissions that we require and the data that shall be accessed and its use is listed below
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I. ANDROID PERMISSIONS:
Device and App history: We shall require your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. On the basis of these inputs, we intend to enhance your working experience.
Identity: This permission enables us to perceive about details of your account(s) on your mobile device. We also use this info to auto-fill your email ID’s and provide you a typing free experience. It also assists us to map email ID’s to a user to give you the benefit of exclusive offers, etc.
Location: This permission enables us to give you the benefit of location specific data and bring to you a personalized experience. We also need this permission to be able to record the working details with respect to your location.
Photo/ Media/ Files: The libraries in the app uses these permissions to enable users to save and upload transaction related data.
Wi-Fi connection information: When you grant us the permission to detect your Wi-Fi connection, we optimize your bandwidth usage for high volume uploads.
Camera: This permission is used so as to capture pictures of the incidents to be reported as part of transactional data created. This shall also require access to the gallery for accessing the pre-captured images and videos related to the user.
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IOS PERMISSIONS:
Notifications: If you opt in for notifications, it allows us to send across exclusive deals, promotional offers, and key notifications and alerts to you. If you opt, out, It shall be sent through SMS.
Location: This permission enables us to provide you the benefit of location specific data and give you a personalized experience. We shall also require this permission to be able to record the working details with respect to your location.
Photo/ Media/ Files: The libraries in the app use these permissions to enable users to save and upload transaction related data.
Camera: This permission is used so as to capture pictures of the incidents to be reported as part of transactional data created. This shall also require access to the gallery for accessing the pre-captured images and videos related to the user.
6) Changes to this privacy policy
Phialigner has the discretion to update this privacy policy at any time when required. When we do so, we shall revise the last updated date at the bottom of this page. We encourage Users to frequently check through this page for any changes to stay informed about how we are helping to protect the personal information we collect. You realize and agree that it shall be your responsibility to review this privacy policy statement periodically and become aware of modifications.
7) Privacy Settings
You being a user, you shall have limited access to the privacy settings. These settings help hide information you shall want to share with other users and/or the public. It totally depends on you to select the appropriate privacy settings. If you don’t agree with the available privacy settings and privacy statements, please stop using the Company Services.
8) Children’s Privacy
At Phialigner, we do not intend to collect any information from children under the age of eighteen (18), unless the information is collected from a parent or guardian. Though we cannot stop a child from accessing the Websites, we do not collect any Personal Information unless made clear that the person providing the information must be at least 18 years old. If you as a parent or guardian believe that your child under 18 has provided us Personal Information which you shall like to review or request be deleted, or have questions or queries about our Sites regarding collecting of information from children, please contact us at support@phialigner.com
9) Customer Service
For any assistance or if you have any queries/questions regarding this Privacy Policy or the processing or the usage of information as provided by you or regarding your dealing with the Company Service or site, you may contact us at support@phialigner.com