1)    Some products are customized specially for you such as aligners, retainers etc. these products can take time to fabricate and can take time for delivery.

2)    Customized products cannot be exchanged or returned as they are single use products.

3)    For customization of any product decision about manufacturing will be sole discretion of Phialigner since the process is technique sensitive and completely depends on records provided.

4)    For any other queries contact support@phialigner.com

1)    Returns are accepted within 7 days from the delivery of items.

2)    Items to be returned must be in resalable conditions and should contain the original packing material, original product tag and warranty card if provided.

3)     Products or materials are returned only if:

• Tampered/broken defective product
• Expired product.
• In the rarest of rare cases, received the wrong product.

4)    Returned items are subject to inspection. Credit will not be granted for items unsuitable for resale.

5)    Due to health, hygienic and safety reasons, Products which relate to personal hygiene and self-care cannot be returned.

6)    Single use products and products that are customized cannot be returned.

7)    Phialigner will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Phialigner would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.  

8)    In case of special orders and in case of large orders Phialigner may reject your return request at its own discretion.

9)    For any other queries contact support@phialigner.com

1) For any refund returned items are subject to inspection. Credit will not be granted for items unsuitable for resale.

2) Items where refund is provided must be in resalable conditions and should contain the original packing material, original product tag and warranty card.

3) Phialigner may charge a cancellation or return fee. Any refund will be subjected to any or all applicable deductions on account of delivery, payment gateway charges and /or any other service charges as may apply.

4) The refund amount shall be credited to the registered bank account within a period of 15 to 30 business days from the date of the approval of the refund granted.

5) For any other queries contact support@phialigner.com

1) For any refund returned items are subject to inspection. Credit will not be granted for items unsuitable for resale.

2) Items where refund is provided must be in resalable conditions and should contain the original packing material, original product tag and warranty card.

3) Phialigner may charge a cancellation or return fee. Any refund will be subjected to any or all applicable deductions on account of delivery, payment gateway charges and /or any other service charges as may apply.

4) The refund amount shall be credited to the registered bank account within a period of 15 to 30 business days from the date of the approval of the refund granted.

5) For any other queries contact support@phialigner.com